Terms and Conditions

Who we are

The company 3-102-961212 S.R.L., based in Escazu, San Jose, Costa Rica, owns and runs Spin Away. Our licence No. ALSI-202607037-FI2 comes from the Autonomous Island of Anjouan, Union of Comoros, whose government also supervises us.

Who can play

You must be at least 18, or the legal gambling age where you live if that is higher, and we may ask for proof of age at any time. You must follow the laws where you live and must not play from a place where online gambling is prohibited. Accounts of underage players are closed.

Your account

Every person can hold one account only, and accounts may be closed if more than one is found. Register with your full legal name, a valid e-mail address, your date of birth and your home address, and keep these details up to date. Keep your password private and tell us straight away if your account is misused. Transfers of money between player accounts are not allowed. To close your account, write to our support team from your registered e-mail address or use live chat.

Deposits

Open the Deposit tab and choose your method. We do not charge deposit fees, although payment systems may add their own currency exchange fees. Most deposits arrive at once, while bank transfers can take up to 7 business days. Only use payment methods in your own name. A card deposit is credited only after the card issuer approves it. If a payment is charged back or reversed, an administration fee of €50 or NZ$100 may apply.

Withdrawals

Request a withdrawal in the Withdrawal tab. The minimum depends on the method and is shown next to it. There is no withdrawal fee once your deposit has been wagered at least once, otherwise an 8% fee with a minimum of €4 may be deducted. Withdrawals are usually processed within 3 to 5 business days and go back to the method you paid with. In total you can withdraw up to €10,000, or the equivalent in your account currency, in any rolling 24 hours. A pending withdrawal can be cancelled under My Account and Pending Withdrawals.

Verification

Before your first withdrawal we complete full verification. We may ask for a government photo ID, a proof of address no older than 3 months and a selfie holding your ID. Upload documents under My Account and My Documents as JPG, GIF or PDF files up to 5 MB, in colour. Until the documents arrive we may suspend wagering or limit your account.

Bonuses

Offers are activated in the Promotions tab after you log in, and some need an activation code or a deposit. Each bonus follows the terms of that specific offer. An expired bonus cannot be reactivated.

Complaints

Write to our support team first. If no agreed solution is found, the dispute moves to our management, and if every effort fails you can have it settled through arbitration. Disputes about a wager have to reach us within 3 days of its result. Complaints about privacy or personal data are confirmed within 72 hours, and we aim to resolve them within 30 calendar days. If you believe we break the terms of our licence, you can contact Anjouan Licensing Services Inc. through the File a Complaint button in the licence seal on our site.